Refund policy

Returns & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of the delivery date.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition that you received it

  • Include all original tags and packaging (if applicable)

  • Include a receipt or proof of purchase

Please do not send items back without contacting us first, as unauthorized returns will not be accepted.

How to Initiate a Return

To start a return, contact us at:

📧 support@lioneara.com
Include your order number and the reason for return.

If your return is approved, we’ll provide a return shipping label and detailed instructions.

Non-Returnable Items

We do not accept returns on the following:

  • Gift cards

  • Sale or clearance items

  • Personalized or custom-made products

  • Intimate or sanitary goods (e.g., undergarments, earrings)

  • Hazardous materials, flammable liquids, or gases

  • Perishable items (e.g., food, flowers, plants)

  • Beauty and personal care items

If you're unsure whether your item qualifies, contact us before returning.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at support@lioneara.com so we can evaluate the issue and make it right.

Exchanges

We only replace items if they are defective or damaged. For the fastest resolution, return the original item and place a new order separately once your return is accepted.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in original condition with tags and packaging.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@lioneara.com.

Return Shipping

  • If the return is due to our error (defective, damaged, or incorrect item), we will cover return shipping costs.

  • Otherwise, you are responsible for return shipping costs. These are non-refundable.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered returns.